Top 10 must known Interview Questions and Answers for the ITIL®4 Professionals


ITIL4 is released recently and is the most demanding in today’s scenario. One should take the ITIL® 4 Foundation Certification Training if they want to take their career to the next level of ITIL® analytics. There is a set of advanced ITIL is helpful for the graduates that are passed out as well as the experienced practitioners. The ITIL Interview Questions and Answers will help a candidate to pass the interview and get a certified job.

Top 10 ITIL Interview Questions

  • Explain the ITIL.

ITIL stands for Information Technology Infrastructure Library. It’s main aim is to improve the services of IT sector and comprises a number of best practices. The range of ITIL IT practices consists of practices, processes, checklist and tasks. It is basically a methodology or a framework which is being adopted by various organization as per their needs. This is used for the demonstration of compliance and measuring the improvement. The most recent release of ITIL ® is ITIL 4.

  • ITIL® 4 Foundation Certification Training is for whom? Mention them.

A graduate who has been completed his graduation course and is seeking for the ITIL® foundation level knowledge and is interested to learn the next level from ITIL® v3 Certification or looking for the ITSM education can pursue the course of ITIL. Even the professionals who know the practices of ITIL® and even the candidates who wish to give the ITIL® 4 Certification Exam are eligible for the ITIL® 4 Foundation Certification Training.

  • Name the five book libraries of the ITIL.

The five book libraries of the ITIL are as follow

  • Continual Service Improvement
  • Service Transition
  • Operation of Service
  • Strategy of Service
  • Service Design

  • What can one learn from the ITIL® 4 Foundation Certification Training?

The ITIL ® 4 Foundation Certification Training will enable the candidate to understand the catalogue of service, management of risk, service level agreement, selected function, processes that are selected, technology and architecture, models, explaining the importance of people, processes, products and partners for the management of service. This will also help them to understand about the tools and components of ITIL® 4.

  • Differentiate between ITIL V3 and ITIL 4 approaches.

ITIL 4 shifts the work to bring it from end to end system for the delivery of service. It holds the value chain of service and focuses from the value stream in ITIL V3 service lifecycle. ITIL V3 focuses on the processes but ITIL4 focuses more on practice as compared to processes whereas ITIL 4 presents 34 processes.

  • Name the 4 Ps of ITIL 

The 4Ps of the ITIL are :

  • Process
  • People
  • Product
  • Partners

  • What are the benefits of following ITIL ® 4 Foundation Certification Training?

ITIL Foundation Certification Training in Noida or any Asian city gives the global recognition to the candidates who have the aspirations to apply for the ITIL ® 4 Foundation Certification Training. It introduces it as a culture that is proactive and smartly approached to improve the initiative. The ITIL is familiar with the languages that are standard enough and the certified professionals have a significant role in the growth of organization.

  • Define ITSM.

ITSM or IT Service Management is carried away by the appropriate combination of people, processes and technology. It is developed to meet the specific needs of organization. It is implemented with the ITIL framework.

  • Explain AXELOS and PeopleCret.

In 2013, AXELOS was established with the aim to develop, manage and grow the Best Practice portfolio. It is a joint progress company between Capita and the UK Government.

PeopleCret is a single examination institute for the portfolio of Best Practice. These organizations provide the certification to the trainees and give access to the online as well as offline examination.


  1.  Name the 34 recognized processes of ITIL4.

ITIL4 has 34 processes that are recognised. They are management practices, service management practices, and technical management practices. These practices are Architecture management, Service financial management, Strategy management, Portfolio management, Workforce and talent management, Continual improvement, Measurement and reporting, Information security management, Risk management, Knowledge management, Organizational change management, Relationship management, Project management, Supplier management, Business analysis, Service catalogue management, Service design, Service level management, Availability management, Capacity and performance management, Service continuity management, Service desk, Monitoring and event management, Service request management, Incident management, Problem management, Release management, Service validation and testing, Change enablement, Service configuration management, IT asset management, Deployment management, Infrastructure and platform management, and Software development and management.

These are some questions that can be asked for the ITIL® 4 professional.

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